At PokerChip.in, we want you to be completely satisfied with your purchase. Please review our policy below for returns and refunds.

1. Eligibility for Returns

We accept returns only under these conditions:

• ✅ Manufacturing Defects: Damaged, misprinted, or faulty products.
• ✅ Wrong Item Shipped: If you received an incorrect product.
• ✅ Ordered by Mistake: Subject to approval (see Section 4).

Non-Returnable Items:

• ❌ Custom-printed/engraved poker chips (unless defective)
• ❌ Products damaged due to misuse or improper handling
• ❌ Buyer's remorse or change of mind

2. Return Request Timeframe

• Defective/Wrong Items: Report within 7 days of delivery
• Ordered by Mistake: Request before shipment (if already shipped, approval required)

3. Return Process

1. Contact Support via email/phone within 7 days with:
   • Order number
   • Photos/video of the issue (for defects)
   • Reason for return
2. Approval: Our team will respond within 24-48 hours
3. Shipping Back:
   • Buyer covers return shipping costs
   • Item must be unused, in original packaging

4. Refunds & Replacements

• Approved Returns:
  • Refund issued within 48 hours of receiving the returned item
  • Payment method: Original mode or Bank Transfer/UPI/GPay (your choice)
• Ordered by Mistake:
  • If approved, 20% restocking fee applies
• Replacements: Offered (if available) instead of a refund

5. Exceptions

• Custom Products: Cannot be returned unless defective
• Final Sale Items: Marked as "non-returnable" at purchase

6. Contact Us

For assistance:

• Email: support@pokerchip.in
• Call: +91 8849249403