Return and Refund Policy

Returns & Refunds Policy

At **Pokerchips.in**, your satisfaction is our priority. Please review our policy below for clear guidelines on returns and refunds. We are committed to a transparent and fair process. Please read this policy carefully before initiating a return or refund request. Your understanding helps us serve you better.

Understanding Our Return Policy

🛠️ Manufacturing Defects

We accept returns exclusively for items with **genuine manufacturing defects**. To initiate a return, you must notify us via email at info@pokerchips.in within **5 days** from the date you received your order.

Your notification must include detailed photographic and video evidence clearly demonstrating the defect.

🛒 Returns for Customer Errors (Change of Mind / Buyer's Remorse)

We **accept returns** for non-defective items (such as incorrect item ordered or change of mind) requested within **7 days** of delivery.

Please Note: Returns accepted due to customer error are subject to a **25% Restocking Fee**, calculated based on the original item price, to cover processing and inspection. The cost of return shipping for customer error returns is the buyer's sole responsibility.

Please ensure your order details are accurate before completing your purchase. To initiate a return, you must notify us via email at info@pokerchips.in within the 7-day window.

📦 Return Shipping Costs

The cost of return shipping for any accepted return is the sole responsibility of the buyer. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

✨ Condition of Returned Goods

All returned items must be in their **original, unused condition and packaging** to be eligible for a refund or exchange. Items not meeting this criterion may be rejected and returned to the customer at their expense.

Our Refund Process

Once we receive and thoroughly inspect your returned goods, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed promptly:

  • **For Manufacturing Defects:** The full refund amount will be credited to your original method of payment.
  • **For Customer Error Returns:** The refund amount, minus the 25% Restocking Fee, will be credited to your original method of payment.

All refunds are processed within **2 business days** from the date we receive and approve the returned goods.

Simple Steps to Claim a Refund for Defective Goods

Follow these easy steps if you believe your item has a manufacturing defect:

  1. Step 1: Notify Us Promptly
    Contact us via email at info@pokerchips.in within 5 days of receiving your order.
  2. Step 2: Provide Order & Issue Details
    Include your order number and a comprehensive description of the issue.
  3. Step 3: Submit Clear Evidence
    Attach clear, high-resolution photographs and a video that clearly demonstrate the manufacturing defect.
  4. Step 4: Return Goods Upon Confirmation
    Once our team confirms the eligibility of your return, please send the goods back to the address provided below.

Return Shipping Address:

ORGNER INDIA
Brand as : Pokerchips.in
F-1, Central Plaza, New City Light Road,
Althan, Surat - 395007,
Gujarat, India.

Need Assistance? We're Here to Help!

For any questions or further clarification regarding our returns or refunds policy, please don't hesitate to reach out to us:

Email: info@pokerchips.in
Call Us: +91 8849249403 ( primary ) / +91 9082117063
Business Hours: Monday - Saturday, 10:00 AM to 7:00 PM IST