Shipping policy
Shipping Policy
At Pokerchips.in, we work hard to get your order to you quickly and efficiently, ensuring you can start playing with your new chips as soon as possible!
---Dispatch Times
Standard Orders
Most orders are shipped on the **same day or the next business day** after your payment is confirmed. We understand you're eager to receive your products!
Customization Orders
For custom orders, shipping times are determined **on a case-by-case basis**. This depends on the complexity of your design and the order quantity. We'll provide you with an estimated shipping timeline when you place your custom order.
Shipping Partners & Methods
Reliable Logistics
We primarily use **Shiprocket** as our logistics aggregator. This allows us to partner with various reliable couriers, ensuring your delivery is timely and secure.
Fast Delivery
All orders are typically shipped via **express mail services** to provide the fastest possible delivery to your location.
Shipping Costs
Free Shipping within India
Enjoy **FREE shipping** on all orders with a total value of **₹1000 or more**, deliverable anywhere within India.
Standard Shipping
For orders below ₹1000, applicable shipping charges will be Rs. 100/- flat **calculated at checkout**.
International Shipping
For global deliveries, shipping charges are calculated based on the **destination country and package weight**. Please note, any applicable **customs duties or import taxes are the responsibility of the customer**.
Order Collection
Showroom/Warehouse Pickup
You're welcome to collect your order directly from our showroom/warehouse. Please contact us to arrange a pickup time.
F-1, Central Plaza, New City Light Road,
Althan, Surat - 395007,
Gujarat, India.
Call us: 8849249403
Origin of Shipment & Tracking
Where Your Order Ships From
All goods are shipped directly from our factory and warehouse in **Surat, Gujarat, India**.
Track Your Order
Once your order is shipped, we'll provide you with a **tracking number** and a link to the courier's website. This way, you can easily monitor your shipment's progress until it reaches you.
Have questions about your delivery? We're here to help!
Email: info@pokerchips.in
Call Us: 8849249403