FAQ

Frequently Asked Questions

Have a question about Pokerchips.in? You'll likely find your answer here! If not, feel free to reach out to us directly.


Ordering & Products

What kind of products do you specialize in?

We specialize in premium Poker Chips and Tokens, offering a wide range from top-notch, casino-quality customizable chip sets to accessible options for every enthusiast. We also focus on expanding our Poker and Teen Patti chip collections, and our team is actively developing exciting new home gaming products!

Do you offer customization for poker chips?

Absolutely! We offer extensive customization options for our poker chips. This is particularly popular for bulk orders, corporate gifting, or special events. Just contact us with your requirements, and we'll help bring your vision to life.

Is there a Minimum Order Quantity (MOQ)?

We proudly offer low to no MOQ on many of our items. Yes, you read that right – you can often order as little as a single piece! We believe in catering to all players, from individual enthusiasts to large groups.

What is the price range of your poker chips?

Our poker chips are designed to fit every budget and quality preference, with prices ranging from as low as ₹2 to ₹30 per piece. We ensure superior quality across all price points.

Can I include a personalized note with my order?

Yes, you absolutely can! Every order from Pokerchips.in comes with the option to include a customized, personalized note. It's a thoughtful touch to make your gift or personal set truly special for any occasion.

Do you sell full poker sets with cards and accessories?

Currently, our primary focus is on high-quality poker chips and tokens, including extensive customization. While we might offer select accessories, our core expertise is in chips. For specific requirements, feel free to enquire!


Shipping & Delivery

How long does it take to ship an order?

For standard orders, we typically ship on the same day or the next business day after payment confirmation, with an estimated delivery time of 3-7 business days across most of India. For customized orders, shipping times will vary depending on the complexity of the customization and the order quantity. We'll provide you with an estimated timeline when you place your custom order. For full details, please refer to our Shipping Policy.

What are the shipping costs?

We offer FREE shipping within India for all orders with a total value of ₹1000 or more. For orders below ₹1000, a flat shipping charge of ₹100 will be clearly calculated and displayed at checkout. For international orders, charges are calculated based on your delivery address and package weight. For full details, please refer to our Shipping Policy.

Do you ship internationally?

Yes, we're proud to offer global delivery! Please keep in mind that international customers are responsible for any applicable customs duties or import taxes levied by their country. Our team will help ensure a smooth process. For more information, please see our Shipping Policy.

Can I track my order?

Absolutely! Once your order is shipped, we will promptly provide you with a tracking number and a link to the courier's website. This way, you can easily monitor your shipment's progress right to your doorstep.

Can I pick up my order from your location?

Yes, you're welcome to! You have the option to collect your order directly from our showroom/warehouse in Surat, Gujarat. Please call us at +91 8849249403 to arrange a convenient pickup time before you visit.


Returns & Refunds

What is your return policy?

We accept returns for manufacturing defects reported within 5 days of receipt, requiring clear photo and video evidence. Returns due to customer order errors are **not generally accepted** but may be considered under exceptional circumstances, subject to a 25% restocking fee. Please note, return shipping costs are the buyer's responsibility for all returns. For full details, please refer to our Return and Refund Policy.

How long does it take to process a refund?

Once we receive and approve your returned goods (especially for manufacturing defects), your refund will typically be processed within **2 business days** to your original method of payment.


General Information

How does my purchase support a cause?

We believe in giving back to the community. With every purchase from Pokerchips.in, you're also supporting the **Catrina Foundation in Pune**, an admirable organization dedicated to the welfare of injured stray animals. Play with purpose!

Where is Pokerchips.in located?

Our factory, warehouse, and primary operations are based in **Surat, Gujarat, India**. All goods are shipped directly from this location.

How can I contact Pokerchips.in for support or inquiries?

You can easily reach us by emailing info@pokerchips.in or by calling us directly at +91 8849249403. Our full contact details, including our physical address, are also available on our dedicated Contact Us page. Our team is available Monday - Saturday, 10:00 AM - 7:00 PM IST.

Still have a question not covered here?

Don't hesitate to get in touch with our friendly customer support team!

Email Us | Call Us